With its recent order No. 28672 of 29 October 2025, the Third Civil Division of the Italian Supreme Court returned to the issue of lost checked baggage and compensation for passengers. The case involved a Palermo–Verona flight: the passenger had duly handed over the checked baggage to the carrier, but upon arrival the suitcase was never returned. The airline was found responsible for the loss, yet the lower courts rejected the compensation claim due to lack of analytical proof of the baggage’s contents, deeming the equitable assessment of damages inapplicable.
Considering the decision unfounded as well as unjust, the matter was brought before the Supreme Court, which overturned the ruling, affirming that once the loss of the checked baggage is established and the carrier’s liability is identified under the 1999 Montreal Convention, the judge cannot deny compensation merely because the passenger cannot provide detailed proof of the contents and value of every single item. In such cases, damages may—and must—be assessed equitably, within the limits set by the Convention.
This is a fair and significant principle for the effective protection of travelers: it is unrealistic to expect passengers to retain purchase receipts or to be able to prove the contents and value of every item in a suitcase. Judges may rely on common-sense criteria (length of travel, destination, number of bags, nature of the trip) to estimate damages within the maximum liability limits established by the Montreal Convention of 28 May 1999, which governs international air transport of passengers, baggage and cargo (and applies to domestic flights via Article 941 of the Italian Navigation Code). The Convention entered into force in Italy on 28 June 2004.
Regarding baggage-related protection, Article 17(2) of the Convention states: “The carrier is liable for damage sustained in case of destruction, loss or damage to checked baggage, upon condition only that the event which caused the damage took place on board the aircraft or during any period within which the checked baggage was in the charge of the carrier.” It further provides that: “If the carrier admits the loss of the baggage, or if the baggage has not arrived within 21 days from the date on which it ought to have arrived, the passenger may enforce his rights arising from the contract of carriage”.
Article 22 sets out the limitation of liability: “In the carriage of baggage, the liability of the carrier in the case of destruction, loss, damage or delay is limited to 1,519 Special Drawing Rights per passenger, unless the passenger has made, at the time when the checked baggage was handed over to the carrier, a special declaration of interest in delivery at destination and has paid a supplementary sum if required”.
Below is a practical checklist to help passengers avoid losing their right to compensation under the Montreal Convention.
Baggage Checklist – What to Do to Preserve Your Right to Compensation
1. Mandatory Deadlines for Claims
Damaged baggage – Send a written complaint within 7 days of receiving the baggage.
Delayed baggage – Send a written complaint within 21 days from the date the baggage is returned.
Lost baggage – Considered lost after 21 days. File a written complaint within 21 days from the scheduled arrival date.
2. Essential Documents
Complete the PIR (Property Irregularity Report) at the Lost & Found desk at the arrival airport.
Keep your boarding pass and baggage tag.
Collect receipts for essential expenses incurred due to the irregularity.
Document damages with photos or videos.
Send a written complaint via certified email, registered mail, or the airline’s official online form.
3. Practical Tips
Always complete the PIR before leaving the airport.
Send the complaint within the deadlines, even if the baggage is later found.
Include in the complaint: flight number, date, and description of the incident.
Keep copies of all documents submitted to the airline.
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Unfortunately, problems in air travel do not only involve baggage. Other frequent issues include:
• long flight delays or cancellations;
• denied boarding (overbooking);
• missed connections and lack of assistance from air carriers.
In these cases, passengers are protected not only by the Montreal Convention but also by EU Regulation EC No. 261/2004, which establishes common rules on compensation and assistance in cases of denied boarding, flight cancellation, or long delay, ensuring a high level of passenger protection through minimum rights and predetermined compensation based on flight distance.
If you have suffered baggage loss, damage or delayed delivery, or have experienced flight cancellations, delays, or issues linked to a travel package, you may contact the Firm using the dedicated form or by email to describe your case. We will analyze your situation and determine the most appropriate strategy to safeguard your rights.
Studio Legale Capece Minutolo
Avv. Gianmarco Capece Minutolo

